when we listen, if you want to provide better advice, naturally also need to let others say more complete, and we in the face of customers is also the same. Let the customer end, say simple, but not easy to do.
"speak" is the most important way to communicate with the customer and the customer, and to maintain the customer’s emotion. It plays a very important role in the retail business. To say "nice" is an art, "listening" is an art. Some people are good at listening, some people do not want to listen to other people, like to interrupt the topic of others. Would like to listen to other people’s speech, whether the customer to finish, the effect will be very different.
day, I went to the county of a tobacco non-staple food supermarket. After buying, while waiting for pay the cashier, in an aunt. Aunt a door, the supermarket cashier said: "girl, I bought the egg in the supermarket yesterday, you gave me the wrong change." Listen to the aunt, the cashier turned down, ranging from Aunt finish, was rudely interrupted and said: "face to face money across the money out of the supermarket door silver goods square, is not responsible for. What would you do if I asked for less money?"
aunt froze for a long time to every single word or phrase in front of the cashier said: "you can’t regret! I wanted to come to you to find more money back, you said, even out of the door!" Say that finish, aunt angrily left. The cashier terrified, not to utter a single word. Aunt this is good, but the cashier didn’t finish, started to tell the customer, do not give a chance to defend, finally not only misunderstood others, also let the supermarket suffer.
business, some retail customers do not want customers to finish. But do not let customers finish, it is easy to cause misunderstanding, say or do the wrong things and hurt others, also affect themselves and the image of the store. Let the customer finish, not only is the respect to others, but also to understand the complete information, to avoid misunderstanding the only proper course to take.
many people impatient, ranging from people out on others, if such a person to do business, but also how to get customer approval? In a word, it takes only a minute to get the customer to finish and listen to the customer’s reasons. Only let the customer to finish the words, it is possible to understand the true idea of customers, in order to reach consensus in listening.